Adopt a People-Centric Approach to Improve Customer Satisfaction and Profitability

Adopt a People-Centric Approach to Improve Customer Satisfaction and Profitability

Does a leader need to be the smartest person in the company to achieve growth and customer satisfaction? No. In fact, being the smartest person in the company can actually impede growth. Some leaders just can’t get over “themselves.” Yet unfortunately when you suggest that they could be the problem, it’s often met with one […]

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